We have a professional, experienced and expert crew of plumbers. Our mission is to maintain our position as the go-to plumbing and drainage service in Victoria and all of Southern Vancouver Island. We do this by providing the highest quality plumbing service around. To that end, we retain staff who show integrity and a courteous demeanour. Our plumbing proffessionals are trained in all aspects of the plumbing trade, from simple clogged toilets to whole house repipes - our team can handle every job, big or small. We are proud to say that we constantly recieve calls from our customers complementing our crew on their level of service.
These are just some of the plumbing services that we offer to the Greater Victoria Area:
- Available 24/7
- Same Day Service in Greater Victoria Area
- Plumbing Contractors
- Installations & Repairs
- Drain & Septic Cleaning
- Whole House Re-pipe
- Hot Water Heaters/Tanks-All Makes & Models
- Licensed Gasfitters
Click For a Full List of Our Plumbing Services!
Q.My toilet is gurgling. What should I do?
A toilet may seem simple; push lever, contents empty. However, toilets operate on some pretty nifty scientific principles, such as the siphon. This is the method by which water is pulled up out of the toilet bowl, and down the drain. This system acts like a vacuum, and if there is a blockage in the drain, clogged venting, or some other issue interrupting the correct balance of air flow and water, a gurgling can occur. Some common reasons for toilet gurgling are septic tank problems and root intrusion into the sewer line. Our plumbers are trained to quickly identify the cause(s) of toilet issues and fix them right the first time. Call us for prompt and friendly service!
Q.I have recently been told that my perimeter drainage system requires replacement – is this the case?
It could be, however our experience has been that many contractors will give a quick inspection and promptly recommend a full system replacement. At Plumb-Perfect, we believe in taking the time to understand our customer’s needs and how we can best meet them. We are confident that being honest and fair with our customers is the best way to ensure the long term success of our company. We can inspect your drainage systems to determine their true condition and whether repair/cleaning or replacement makes the most sense for you. Our plumbers are have extensive experience in perimeter drain installation and maintenance and are available 24/7/365 to serve you!
Q.What’s your callout fee about?
Service plumbers spend on average nearly half their day travelling from job site to job site. The call-out fee is a charge intended to offset the costs associated with travel to and from your location. Return customers can have this fee reduced, and we occasionally offer promotions wherein this fee is waived. We'll also waive the fee if we are already in your area, and of course, we only charge the fee once per job, even if we have to return several times (such as for a renovation).
Q.Does my HWT require regular inspections?
Yes! There are many components to a water heater and these components can and should be serviced to ensure safe operation and to extend the life of your water heater. The temperature and pressure relief valve (commonly referred to as the T and P) is an important safety component that is designed to discharge water from the tank when an unsafe pressure or temperature is sensed within the tank. If this valve fails to operate properly, your water heater could explode with tremendous force (expansion ratio for water to steam is 1700 times). Sediment flushing and a properly sized and functioning expansion tank are important ways to extend the life of the water heater. Our plumbers are trained to perform all manner of water heater service and maintenance – call us today for prompt and friendly service!
Q.I don’t have any hot water. What’s wrong?
You could have a problem with one of the thermostats in your water heater, which can result in water that is too cold, or too hot. The dip tube in your water heater may have ruptured causing cold water to short circuit through the heater. If there is no pressure on the hot side as opposed to simply low temperature, you may have a malfunctioning heat trap, which is a device designed to limit thermal migration from your heater into the water distribution system in your home. You could also have a malfunctioning heater element, which isn't heating the water as it should. Our plumbers are trained to identify all of the above issues and more.
Q.I have low water pressure. What’s wrong?
It's possible that you have a broken water service line or a clogged pipe. A broken water line can allow water to escape from someplace other than where you want it, which reduces pressure. A clogged pipe can also reduce the amount of water reaching a faucet or shower, which has a similar effect on pressure. A clogged aerator (the filter/pressure limiter at the tip of most faucets) or showerhead could be an issue as well. We have state of the art equipment and techniques to easily locate water leaks that can cost upwards of $200 per day in water consumption. If a pressure reducing valve has recently been installed, it may not be adjusted to an optimal pressure setting for your home. Water pressure within residential dwellings varies between 30 and 80 psi – our plumbers can quickly measure your pressure and determine the cause of any problems you may have.
Q.Are you a green company?
We do our best to help the planet where we can, from reducing paper use to ride sharing whenever possible for our techs.
We do not use harsh chemicals to clear drains, which is not only good for the environment but also for your piping.
We recycle water heaters, toilets, faucets etc and refurbish used plumbing parts for use in community low income housing whenever possible.
Plumbing Service Areas
Perfect Solutions to Victoria's Plumbing Problems
We're a local business with the highest of standards for our plumbing staff and for our company. After all, a good name is everything! We can dispatch one of our expert plumbers to your home or place of business in a timely manner, any time of day or night. Whether it's a simple job or a large renovation, we've got your plumbing needs covered, with knowledgeable staff and the best plumbing products for your needs and budget. We've been plumbing Victoria for a combined 25 years!
Plumbing Tips & Info
When a properly functioning toilet is sitting undisturbed, the water in the tank keeps the float held aloft. In this position, the ballcock (or fill valve) is held closed, preventing more water from entering the tank from the plumbing supply. Meanwhile, the flapper sits in the flush valve seat, preventing water from exiting the tank into the bowl.
Water in the bowl sits at a level in line with the weir, a dam-like structure in the trap that allows water to pass over it when the water level rises.
Once the flush handle is pressed, a lever and chain raise the flapper, allowing water to rapidly leave the tank and enter the rim of the bowl. The flapper is buoyant, which keeps the valve open while the water drains. Once the tank is empty, the flapper settles back into place.
The water from the tank travels around the rim, then down the siphon jet. On its way to the siphon jet, some of the water exits instead through slanted rim holes, washing the inside of the bowl and helping to send the water into a spiral.
The water travelling through the siphon jet fills the trap rapidly. Gravity takes over from there, creating a siphon, which pulls the water through the trap and out of the bowl, into the plumbing and out of the house.
The float lowers with the water level in the emptying tank. This causes the tank's fill valve to open, allowing water to enter the tank from the plumbing supply line. A small amount of this water is diverted into the fill valve overflow tube, helping to refill the bowl.
As the new water enters the tank, the water level again rises, lifting the float. Once the float is at the appropriate height, the tank's fill valve closes, and the toilet is ready for another flush.
1. Shut off the plumbing supply line. The first step to take when getting a leaking hot water tank ready for your plumber is to turn of the water supply to the heater. To do this, locate the cold supply line at the top of the heater, which will be the colder of two lines at the top of the tank.
2. Shutting off the power supply.
a. (electric tank) For an electric water heater, locate the breaker.
b. (gas tank) For a gas heater, locate the gas valve and set it to the off position.
3. Call your plumber.
The temperature and pressure relief valve is critical to the safety and proper operation of your water heater. It's a simple but important valve and should be checked once a year. The T&P relief valve is located either on the top of the water heater in the center or on the side of the water heater about three quarters of the way up. It has a brass color and a small steel lever handle on the top. To test the T&P relief valve:
- Simply lift up on the lever part way, then let go and allow it to rapidly snap back.
- You should hear a gurgling sound as the valve allows some water to be released into the drain tube.
- If the T&P valve did nothing or continues to run after it is released then it is faulty/fouled and needs to be replaced.
Removal of sediments from the bottom of the tank is important to prevent rust, corrosion and improve efficiency. Although a full water heater tank draining and flush is best, performing a full flush is a bit of work and requires shutting down the water heater. This mini-flush works well, takes a fraction of the time and allows you to do it while the water heater is running:
- Screw a garden hose onto the drain valve found near the bottom of the tank.
- Some drain valves have a handle. Others have a short handle-less stem with a slot for a flat blade screwdriver.
- Turn the valve counter-clockwise to release a few gallons into a bucket or the bathtub.
- Close the valve by turning it clockwise.
- Repeat as neccessary till the water running from the hose is clear.
Perform a full flush once a year.
- For electric heaters, turn off the power. For gas, turn the control to pilot.
- Turn off the cold inlet valve
- Attach a garden hose to the outlet valve at the bottom, and position to allow safe draining of hot water.
- Open the outlet valve.
- Open a hot water tap in the home, preferably upstairs if applicable.
- Once the tank drains, reopen the cold valve to flush the tank.
- Once thoroughly flushed, reverse the process to restore normal operation.